Frequently Asked Questions
Everything you need to know about your Smith Optics gear.
How do I determine which lens tint is best for my environment?
Selecting the right lens depends on the Visible Light Transmission (VLT). Low VLT lenses (10-15%) are ideal for bright, sunny days, while high VLT lenses (40%+) are designed for low-light or overcast conditions. Our ChromaPop technology enhances contrast across all lighting scenarios.
What is the warranty policy on Smith helmets and eyewear?
We stand behind our products with a limited lifetime warranty on eyewear and a limited two-year warranty on helmets. This covers manufacturer defects in materials and workmanship from the date of purchase.
How should I clean and store my goggles to prevent scratching?
Always use the microfiber bag provided for cleaning. Avoid using paper towels or clothing, which can scratch the coating. When not in use, store your goggles in a cool, dry place away from direct sunlight and extreme heat.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected service level. Please note that international orders may be subject to local duties and taxes.
What is your return policy for online orders?
If you are not 100% satisfied with your purchase, you can return unused items in their original packaging within 30 days of the delivery date for a full refund. Please use our online portal to generate a return shipping label.
How do I know if a helmet will fit me correctly?
To find your size, wrap a flexible measuring tape around your head about one inch above your eyebrows. Compare your measurement to the size chart on the specific product page. Our VaporFit system allows for additional fine-tuning once the helmet arrives.