Returns & Exchanges
At Smith Optics, we stand behind our gear and offer a 30-day return window for all unused products in their original packaging to ensure you have the best experience on the slopes or the trail. If you are not completely satisfied with your purchase, our streamlined process makes it easy to get back to your adventure.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print the Shipping Label
Once your request is approved, download and print the prepaid UPS shipping label provided via email.
Pack Your Gear
Securely place your unused items, including all original tags and protective cases, into the shipping box and attach the return label to the exterior.
Drop Off and Refund
Take your package to any authorized UPS location; once our warehouse inspects the return, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing